We're looking for an experienced moderation expert to lead our player moderation teams. The safety and enjoyment of our players is paramount to us at Lockwood and this is a real opportunity to make a difference in an exciting space.
Support the Director of Player Support with the day to day operations of the moderation teams
Review, evaluate and action potentially sensitive or offensive content
Investigate and action escalations from the moderation teams
Develop and maintain effective quality checking systems for moderation
Be an expert on the Avakin Life Community Guidelines and Terms of Service
Develop a deep understanding of player behaviour and safety issues
Monitor and analyse metrics and report to the business on moderation performance and trends to improve player experience and safety
Work closely with third party companies to improve our moderation solutions through new innovative technologies
Previous experience moderating online content
Excellent written and verbal communication skills
Good judgement and attention to detail
Passion for games
Previous experience in the games industry
Native English level is a must- other languages are a huge plus!